Store Policy

This website contains general information about diet, health, and nutrition. None of the information is advice, and should not be considered or treated as a substitute for advice from a healthcare professional. The contents of this website are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health professional with any questions you may have regarding a medical condition.
 

The general information and content on this website are provided “AS IS” without any representations or warranties of any kind, express or implied. Oz Xtract makes no representations or warranties whatsoever in relation to the health information on this website. All products sold on this website are for research purposes only and used at your own discretion. 

Processing - Orders will be processed within 24-48 hours of placing your order, excluding weekends and holidays.


Shipping - Orders will be dispatched the same day if they're received before 2pm AEST. However, in some cases we can be busy and dispatch the following day. Orders placed on long weekends, bank holidays, Christmas/New Year months and during sales can take up to 3 business days to be processed.


International shipments are currently not available.


When placing orders online, it is the customer’s responsibility to provide accurate shipping information. Undeliverable or returned packages will be reshipped at the customers expense once the corrected delivery information has been provided.


Oz Xtract will not accept liability for any loss during delivery or arising from a late delivery due to the fault of Australia Post. If your delivery is not delivered, you as the receiver will need to lodge a missing item’s investigation with Australia Post at this link – https://auspost.com.au/help/. If your tracking number is showing as delivered but you have not received your order please check at your local Post Office’s as from experience this is usually the case.


All orders sent require a signature on delivery unless the customer gives 'Authority to leave' which you can do so by leaving a note at checkout when placing your order. Please note Authority to leave is at your own risk.


Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Oz Xtract is not responsible for delays or for non performance resulting from causes beyond its reasonable control, including acts of any government or acts of nature.

Product availability; prices; orders - All purchases through our website are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction. Prices for our products are subject to change, at Oz Xtract's discretion. Unless otherwise indicated, prices displayed on our website are quoted in AUD dollars. We reserve the right, in our sole discretion, to refuse orders. This includes any suspicious activity, or limiting the number of items per address or credit card, and may include distributors or re-sellers.


Coupons - Coupon codes, including the first order coupon code, cannot be combined with any other coupon code, or any other promotional or wholesale discount.


Product defect and damaged goods - We allow five days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren't notified of defects or damages within the five-day window, it is understood that the package and products were in good condition upon delivery.

Wholesale Inquiries

 

Please get in contact with us if you are interested in buying wholesale for 10 or more products. We will get back to you with a discounted price. Please note, if we do not have enough stock we may need to order it in from our supplier which can take up to 2 weeks. For wholesale orders, payment must be made in full before we can order it in from our supplier.

 

Payment Methods

- Credit/Debit Cards via our SSL secure payment processor 

- Bank Transfer

- Afterpay, Buy Now Pay Later

- Paypal (On request)